Delete your Valknut account
You can delete your account and its data whenever you like, from the game or from this page. Asking signs you out on every device, and the account is deleted for good after 30 days; until then you can sign in to the game and cancel it.
From the game
- Open Valknut and tap your portrait on the top bar.
- Go to the Account tab and, under Delete account, tap Delete.
- Type DELETE to confirm it.
Without the game installed
Enter your account's email and we will send you a link. Once you open it and confirm, the account is scheduled for deletion just as if you had asked from the game.
If you sign in with Google, Apple or Facebook, or as a guest, your account has no email: write to us at info.biwazen@gmail.com with your player name and your server and we will delete it for you.
What is deleted
Everything that identifies you: email, password, player name, guest account secret, Google, Facebook and Apple identities, age, Discord link, devices and notification preferences, chat messages, friendships, requests and blocks, in-game mail addressed to you, the reports filed against you and your places in the Hall of Fame.
What is kept, and for how long
- In-game currency movements, purchase receipts and the record of what support did on your account, no longer linked to you: 6 years from each one, the period accounting and tax law sets.
- Bans and mutes, the reports you made and the anti-cheat check records: 2 years.
- Encrypted backups, up to 12 months: deleted data may remain in a backup until it expires.
- The anonymous game state (heroes, resources, progress), which identifies nobody.