Valknut: Ragnarok RPG is a mobile game by Biwazen (info.biwazen@gmail.com). By creating an account or playing you accept these terms. They are short on purpose: they say what you can expect from us and what we expect from you.
1. The account
You need an account to play: with email and password, with Google, Facebook or Apple, or as a guest with "Play now". The account is yours and personal: do not sell it, give it away or share it.
A guest account lives on your phone: if you lose it or uninstall the game without having added an email or linked Google, Facebook or Apple, there is no way to recover it, and if you go 90 days without signing in it is deleted.
You must be at least 16 years old. If you are under 18, you cannot pay with Amber for anything that ends in a draw or use the server chat; how we know is in the Privacy Policy.
You are responsible for what is done with your account; keep your password safe and tell us if you think someone else is signing in with it.
You can delete your account whenever you like from the Account screen. How it is deleted and what is kept is in the Privacy Policy.
2. How to play fair
The game is competitive (League, Tower, Warband War, rankings) and only works if everyone plays by the same rules. It is not allowed to:
Use bots, scripts, modified clients or any automation, or tamper with the communication with the server.
Exploit a bug in the game for your own benefit instead of reporting it to us.
Create or use several accounts to feed a main one (resources, Warband donations, gifts).
Buy, sell or trade accounts, currencies or items of the game outside the game.
Insult, harass, threaten or discriminate against other players in the chat, or use offensive player or Warband names.
Post illegal content.
3. The chat and how it is moderated
There are three channels: your Warband's, the private one with each friend and your server's. Only players over 18 can use the server one, and writing in it also takes account level 10. You can block a player to stop seeing what they write.
An automatic filter masks severe insults and hate speech with asterisks. If it masks three of your messages in ten minutes, it mutes you for ten minutes. The filter never bans anyone.
Anyone can report a message or a player from the game. What is reported and what the filter masked is reviewed by a person, who can leave it as it is, remove the message, warn, mute or ban, and remove a Warband's name or motto.
Sanctions grow with repeat offences: inappropriate language starts with a warning, threats and hate speech with a temporary ban, and repeating them can end in a permanent ban. Cheating, refund abuse, illegal content and other serious breaches of these terms can close the account the first time. After a ban for language you will have to accept the chat rules to write again. A sanction stops counting as a repeat offence after 2 years.
If you break these rules we may remove messages, mute you in the chat, take back what was obtained improperly, or suspend or close the account, depending on how serious it is. Every sanction reaches your in-game mailbox with what was done, the rule broken, how long it lasts and whether a person or the automatic language filter decided it. You can appeal any sanction by writing to info.biwazen@gmail.com with your player name: a person will review it and answer you with their decision and the reason for it.
Anyone, player or not, can notify us of illegal content in the game through this form. Our single point of contact, for players and for authorities, is info.biwazen@gmail.com, in Spanish or English.
4. Purchases and virtual items
The game is free. Some things (Amber, bundles, the monthly card, the pass) are bought with real money on Google Play or the App Store: you buy from the store, which charges you, issues the receipt and handles refunds.
Currencies, heroes, items and all other game content are licences to use within the game, not goods with value outside it: they cannot be exchanged for money or transferred. Part of the Amber is earned by playing, without paying.
Amber and anything else you buy is delivered to your account straight away. The right of withdrawal and any waiver of it are governed by the terms of the store you bought from and by the law that applies to you. If a purchase does not arrive, write to us with the receipt and we will sort it out.
Draws: some things in the game give a random result, such as summons at the Altar, the Wheel or event baits. Before you pay, each one's screen shows the odds of everything that can come out (the % button), which are the same ones the server uses. Players under 18 cannot pay with Amber for anything that ends in a draw.
Refunds: if the store gives you your money back for a purchase, we take back from your account all the Amber it gave you. If you had already spent it, the difference becomes a debt (a negative Amber balance) paid off by the next Amber you get. On the third refund the account is permanently banned; like any sanction, you can appeal it.
Prices and the contents of the in-game shops may change; a purchase already made is not affected.
5. The service
Valknut is an online game: it needs a connection and depends on our server. We do our best to keep it available, but there may be downtime for maintenance or failures, and we do not guarantee permanent availability.
The game is under continuous development: we may adjust rules, values, modes and content to keep it balanced and running. Changes apply to everyone equally.
If we ever had to shut the game down, we would announce it in the game at least 30 days in advance. From the announcement we will stop selling Amber and anything else for real money, and you can keep playing and spending the Amber you have until the last day. Amber left unspent at shutdown is not refunded, except where the law that applies to you requires it.
6. Intellectual property
The game, its art, music, texts and code belong to Biwazen or its licensors. You may use them to play and to share screenshots or videos of your games; not to copy them, redistribute them or build another product with them.
7. Liability
We are liable for what the law makes us liable for. Beyond that, the game is provided as is, and we are not liable for loss of progress or virtual content caused by breaching these terms, by a failing device or network, or by a shutdown of the service announced as set out in section 5.
8. Changes to the terms
We will only change these terms because of a change in the law or in what the stores require, for security or to stop abuse, because the game gains or loses a feature, or to clarify what they already say. If a change genuinely affects you, we will tell you in the game at least 30 days before it applies, with what changes, and ask you to accept it with a button; if you do not agree, you can delete your account before that date. A change that only clarifies or corrects the wording is published here with the new date.
9. Governing law
These terms are governed by Spanish law, without prejudice to the protection the consumer law of your country of residence gives you. Any dispute will first be attempted to be resolved in writing, at info.biwazen@gmail.com.